33wbm Privacy Policy

33wbm ("we", "us", "our") operates the online casino and sports betting platform accessible at 33wbm.io. As the data controller for personal information collected through this platform, we are committed to protecting the privacy and security of every player who entrusts us with their personal data.

This Privacy Policy sets out in clear and transparent terms the categories of personal data we collect, the purposes for which that data is processed, the legal basis on which processing is carried out, and the rights available to you as a data subject. We have written this document in plain English to ensure it is genuinely accessible to our players across Bangladesh.

By registering an account on 33wbm or by continuing to use the platform after this Policy has been made available to you, you acknowledge that you have read and understood its contents. If you have any questions about how your personal data is handled, please contact us using the details provided in Section 13.

33wbm collects personal data through several channels during the course of your use of the platform. The categories of data collected include:

We collect only data that is necessary for the stated purposes. We do not collect sensitive personal data (such as health records, biometric data, or political opinions) unless specifically required by applicable anti-money laundering regulations or responsible gaming obligations.

33wbm processes your personal data for the following specific purposes:

• Account Management: Creating and maintaining your player account, authenticating your identity at login, and updating your profile when requested.
• Transaction Processing: Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment channels, and maintaining accurate financial records of your account activity.
• Identity Verification (KYC): Verifying that you are who you claim to be, that you meet the minimum age requirement of 21 years, and that your payment methods are legitimately yours.
• Fraud Prevention and AML Compliance: Monitoring account activity for signs of fraudulent behaviour, money laundering, or other prohibited conduct as required by applicable law.
• Responsible Gaming: Monitoring gaming patterns that may indicate problem gambling behaviour and applying responsible gaming tools such as deposit limits, time-outs, or self-exclusion where appropriate.
• Customer Support: Responding to queries, complaints, and dispute submissions submitted through the 33wbm support channels.
• Platform Improvement: Analysing aggregated usage data to identify technical issues, improve user experience, and develop new features.
• Promotions and Communications: Sending you information about promotions, bonuses, and platform updates — but only where you have opted in to receive such communications or where we have a legitimate interest in contacting you about your account.

33wbm will not use your personal data for any purpose that is materially different from those listed above without first providing you with clear notice and, where required, obtaining your consent.

All personal data processing carried out by 33wbm is grounded in one or more of the following legal bases:

• Contractual Necessity: Processing required to fulfil the Terms & Conditions you have agreed to, including account creation, deposit processing, and withdrawal execution.
• Legal Obligation: Processing required to comply with applicable laws, including anti-money laundering (AML) regulations, know-your-customer (KYC) requirements, and financial record-keeping obligations.
• Legitimate Interests: Processing carried out in the legitimate interests of 33wbm or our players, such as fraud detection, platform security, and service improvement — provided those interests are not overridden by your rights and freedoms.
• Consent: Processing based on your freely given, specific, informed consent — primarily used for optional marketing communications. You may withdraw consent at any time by contacting support at [email protected] or updating your communication preferences in your account settings.

33wbm does not sell, rent, or trade your personal data to third parties. We share personal data only in the following circumstances and only to the extent strictly necessary:

• Payment Service Providers: We share transaction data with payment processors including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and card networks (Visa, Mastercard) to facilitate deposits and withdrawals. These providers are contractually bound to process data only as directed by 33wbm.
• Identity Verification Partners: We share identification documents with third-party KYC/AML verification service providers to complete mandatory identity checks. These partners operate under strict data processing agreements.
• Game Technology Providers: Game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive limited gameplay data necessary to deliver their games. Their own privacy policies govern any data they independently control.
• Legal and Regulatory Authorities: We may disclose personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by applicable law or in response to a valid legal order.
• Corporate Transactions: In the event of a merger, acquisition, or restructuring of 33wbm, player data may be transferred as part of that transaction, subject to the same privacy protections described in this Policy.

All third parties with whom 33wbm shares personal data are required to maintain appropriate technical and organisational security measures and to process data only for the specific purposes for which it was shared.

33wbm treats financial data with an elevated level of care. We store only the minimum payment information required to process transactions and comply with AML obligations. We do not store complete card numbers or full mobile banking PINs on our platform. Payment credentials are handled directly by our certified payment processor partners.

Transaction records — including deposit amounts, withdrawal requests, and payment method identifiers — are retained for a minimum period required by applicable financial regulations. These records may be reviewed by our compliance team as part of routine AML monitoring or in response to a specific investigation.

Players in Bangladesh transacting through bKash, Nagad, or Rocket should be aware that their mobile financial service (MFS) provider's own terms and privacy policy govern the data held on that provider's side. 33wbm's Privacy Policy covers only data held within the 33wbm platform itself.

33wbm retains personal data for as long as necessary to fulfil the purposes for which it was collected, to comply with legal and regulatory obligations, and to resolve any disputes that may arise. The following general retention periods apply:

• Active Account Data: Retained for the full duration of the player's account being active on the platform.
• Transaction and Financial Records: Retained for a minimum of five (5) years following the relevant transaction, as required by applicable financial regulation.
• Identity Verification Documents: Retained for a minimum of five (5) years following account closure or the date of the last transaction, whichever is later.
• Support and Communications Records: Retained for three (3) years from the date of the relevant communication unless subject to an ongoing dispute or legal obligation.
• Responsible Gaming Records: Self-exclusion records and responsible gaming interventions are retained for a minimum of five (5) years to prevent the accidental lifting of protective restrictions.

Upon expiry of the relevant retention period, personal data is securely deleted or anonymised so that it can no longer be associated with an individual player.

33wbm employs a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS Encryption: All data transmitted between your browser or app and the 33wbm platform is encrypted in transit using industry-standard SSL/TLS protocols.
• Encryption at Rest: Sensitive data stored on 33wbm servers — including identity documents and financial records — is encrypted at rest using AES-256 or equivalent standards.
• Access Controls: Access to personal data within 33wbm's internal systems is restricted on a strict need-to-know basis. Staff members are granted only the minimum level of access required to perform their job function.
• Two-Factor Authentication: Player accounts support two-factor authentication (2FA) as an additional layer of access protection. We strongly encourage all 33wbm players to enable 2FA in their account security settings.
• Regular Security Audits: 33wbm's technical infrastructure is subject to periodic security reviews and penetration testing conducted by qualified independent specialists.
• Incident Response: In the event of a confirmed data security incident that affects your personal data, 33wbm will notify affected players and take all reasonable steps to contain and remediate the incident in a timely manner.

While we maintain robust security practices, no internet-based platform can guarantee absolute security. Players are responsible for keeping their own login credentials confidential and for using secure, private networks when accessing the 33wbm platform.

33wbm uses cookies and similar tracking technologies on the platform. A cookie is a small text file placed on your device that allows the platform to recognise your browser across sessions. 33wbm uses the following categories of cookies:

• Essential Cookies: Required for core platform functionality — including maintaining your login session, preserving your account preferences, and enabling secure transaction processing. These cookies cannot be disabled without impairing platform use.
• Analytical Cookies: Used to collect aggregated, anonymised data about how players interact with the platform — such as pages visited, session duration, and features used. This data helps us improve platform performance and user experience. No individually identifiable data is extracted from analytical cookies.
• Fraud Prevention Cookies: Used by our security and compliance systems to detect unusual access patterns, bot activity, and potential account compromise. These cookies are essential to platform integrity and cannot be disabled.

33wbm does not use third-party advertising cookies, retargeting pixels, or social media tracking scripts that would allow external companies to build profiles of your browsing behaviour across other websites. Your gaming activity on 33wbm stays on 33wbm.

You may manage cookie preferences through your browser settings. Note that disabling essential cookies will affect your ability to use core platform features including login and transaction processing.

As a 33wbm player, you hold the following rights with respect to your personal data. To exercise any of these rights, submit a written request to [email protected] with "Data Rights Request" in the subject line. We will respond within 30 calendar days of receipt.

• Right of Access: You may request a copy of the personal data 33wbm holds about you, along with information about how it is being used.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you may request that it be corrected. You may also update certain information directly through your account profile.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected — subject to our legal obligations to retain certain records for regulatory compliance and AML purposes.
• Right to Restrict Processing: You may request that we limit the processing of your personal data in certain circumstances — for example, while a correction request is under review.
• Right to Object: You may object to processing carried out on the basis of legitimate interests, including profiling for responsible gaming purposes, unless we can demonstrate compelling grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent (primarily marketing communications), you may withdraw that consent at any time without penalty. Withdrawal of consent does not affect processing carried out prior to withdrawal.
• Right to Data Portability: Where processing is carried out by automated means on the basis of consent or contractual necessity, you may request a copy of your personal data in a structured, commonly used, machine-readable format.

The 33wbm platform is strictly for adults aged 21 and over. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been submitted by a person under 21, we will promptly delete that data and close the associated account.

If you are a parent or guardian and believe that a person under the age of 21 in your care has registered an account or submitted personal data on the 33wbm platform, please contact us immediately at [email protected]. We will investigate and take appropriate action without delay.

33wbm uses age verification procedures during registration and reserves the right to request documentary proof of age at any point during the account lifecycle. Accounts that cannot confirm the 21+ age requirement will be suspended and any balance held pending review in accordance with our Responsible Gaming Policy.

33wbm reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform functionality. The effective date shown at the top of this page will be updated each time a revision is made.

Where a change to this Policy is material — meaning it significantly affects how your personal data is processed or the rights available to you — we will provide advance notice via the email address registered to your account or through a prominent on-platform notification. For non-material clarifications or corrections, we may update the Policy without individual notification, relying on the updated effective date as notice.

Continued use of the 33wbm platform after a revised Privacy Policy has been made available constitutes your acceptance of the updated terms. If you do not agree with any revision, you should cease using the platform and contact support to request account closure.

If you have questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by 33wbm, please contact our support team using the details below. All privacy enquiries are handled in English and are treated with strict confidentiality.

Email: [email protected] (plain text — not a clickable link)

Subject Line: Please use "Privacy Enquiry" or "Data Rights Request" to ensure your message is routed to the correct team.

Response Time: All privacy-related communications are acknowledged within 24 hours and fully responded to within 30 calendar days (Bangladesh Standard Time, UTC+6).

This Privacy Policy was last updated in January 2026. It supersedes all prior versions. The English-language version of this Policy is the authoritative version; in the event of any conflict arising from a translation, the English text prevails.